Frequently Asked Questions

Shipping

Do you offer free shipping?

Yes — we offer free standard shipping on all orders within the UK. No minimum order required.

How long does delivery take?

Orders are processed within 1–2 business days. Once dispatched, delivery typically takes 3–7 business days within the UK.

Do you ship internationally?

Currently we ship within the UK only. International shipping is something we're working on — stay tuned.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in their original packaging, and in resalable condition.

How do I start a return?

Contact us via our Contact page with your order number and reason for return. Our team will guide you through the process.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item arrived faulty or incorrect.

Products

Are your products compatible with UK power sockets?

Yes — all EcoHouse Tech products come with UK plug compatibility as standard.

Are your outdoor products weatherproof?

Absolutely. Our outdoor devices are IP65-rated and built with anti-oxidation materials to withstand the British climate.

Do the solar-powered cameras work on cloudy days?

Yes. Our solar cameras include a built-in rechargeable battery that stores energy, so they continue to operate even during overcast conditions typical in the UK.

Do I need a professional to install the products?

Most of our products are designed for straightforward DIY installation and come with full instructions. For complex setups, we recommend consulting a qualified electrician.